Mantracourt's upgraded toolkit to provide remote factory-level support

Mantracourt has released a software tool to enable communication with their T24 range of 2.4 GHz telemetry products.

When operating industrial sensors, telemetry allows users to wirelessly take precise measurements using common sensor outputs like strain gauge bridge, voltage and current signals. Until now, when an error occurred, the support process was very manual and often relied on support engineers visiting the site to calibrate the relevant equipment or modules themselves. However, the T24 Toolkit enables remote support — users can simply upload support requests via the cloud and engineers will write the necessary code, uploading it directly to the customer’s device through the software’s SensorSpace gateway.

“It’s no secret that doing everything manually is a costly and time-consuming process Many operators in these industrial environments simply can’t afford the delays that come with this. For example, one of our customers previously used a T24 module to measure tension on a conveyor carrying food products. If this system stopped transmitting data, the tension on the belt could cause lasting damage, increasing maintenance costs and machine downtime. Ordinarily, they would need to contact the electronics manufacturer and arrange a date for the engineer to come out, which adds further delay,” explained Matt Nicholas, product design manager at Mantracourt.

The support process is also adaptive — engineers can save support codes as templates for future use and update them when required. This means customers can access support easily and quickly, conveying all necessary information effectively using in-platform tools. These include the screenshot and upload device settings functions, and by providing additional notes for engineers when submitting a request.

The T24 Toolkit facilitates communication with Mantracourt’s T24 range of 2.4 GHz telemetry products and a suitable interface, such as a base station, is required before operation. With the tool, users can view and alter device parameters, execute commands, save and restore configuration data to files, calibrate modules and even check radio link quality. To add to this, Mantracourt’s T24 wireless telemetry system can link to SensorSpace, a cloud-based platform that allows users to remotely monitor the live feed 24/7.

To download the T24 Toolkit for free, visit the Mantracourt website.

www.mantracourt.com

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